When using the Rodeo app, e-mails will be sent on your behalf from our servers. When an e-mail is sent, its legitimacy is validated using Sender Policy Framework (SPF), Domain Key Identified Mail (DKIM) and Domain-based Message Authentication, Reporting and Conformance (DMARC). These 3 technique help reduce spam.

In the case that e-mails sent from the Rodeo app are not received by your client or contact, certain information needs to be added to the DNS-records of the domain out of which you are sending the e-mail. In case your e-mail address is [email protected], the DNS records of acme.com need to be altered.

Setting up a SPF record

In most cases, setting up a SPF record is good enough. This chapter explains how to do that.

I already have a SPF record

No problem, you can leave it as it is and add the following to it: ip4:149.72.236.93 and include:getrodeo.io. The ip4 should be at the beginning and the include at the end, before the ~all.

Your complete SPF record should look something like:

v=spf1 mx a ip4:149.72.236.93 include:getrodeo.io include:_spf.google.com ~all

I don't have an SPF record yet

Just add the following to your DNS records:

Type

Name

Value

TTL

TXT

<your domain name> for example: getrodeo.io

v=spf1 mx a ip4:149.72.236.93 include:getrodeo.io ~all

1 day

Changing your DMARC policy

If that is the case, then this might be due to a very strict DMARC policy. This DMARC policy defines what to do when e-mail is not completely validated, which can be the case in the Rodeo app since we are sending e-mails on your behalf.

To change your DMARC policy look up the _dmarc DNS record and change the value after p= to quarantine.

This should result into your DMARC record to look similar to this:

v=DMARC1; p=quarantine

I am still experiencing issues

If you are still experiencing issues, this might be due to the DKIM validation not working. Please get in touch with us and we can generate a DKIM key for you to configure in your DNS records. Once that is done, all e-mails should be valid.

You can get in contact with us via the app, phone or by creating a ticket in our technical support portal.

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