When using the Rodeo app, e-mails will be sent on your behalf from our servers. When an e-mail is sent, its legitimacy is validated using Sender Policy Framework (SPF), Domain Key Identified Mail (DKIM) and Domain-based Message Authentication, Reporting and Conformance (DMARC). These 3 technique help reduce spam.
In the case that e-mails sent from the Rodeo app are not received by your client or contact, certain information needs to be added to the DNS-records of the domain out of which you are sending the e-mail. In case your e-mail address is [email protected], the DNS records of acme.com need to be altered.
Setting up a SPF record
In most cases, setting up a SPF record is good enough. This chapter explains how to do that.
I already have a SPF record
No problem, you can leave it as it is and add the following to it:
ip4 should be at the beginning and the
include at the end, before the
Your complete SPF record should look something like:
v=spf1 mx a ip4:18.104.22.168 include:getrodeo.io include:_spf.google.com ~all
I don't have an SPF record yet
Just add the following to your DNS records:
<your domain name> for example: getrodeo.io
Changing your DMARC policy
If that is the case, then this might be due to a very strict DMARC policy. This DMARC policy defines what to do when e-mail is not completely validated, which can be the case in the Rodeo app since we are sending e-mails on your behalf.
To change your DMARC policy look up the
_dmarc DNS record and change the value after
This should result into your DMARC record to look similar to this:
I am still experiencing issues
If you are still experiencing issues, this might be due to the DKIM validation not working. Please get in touch with us and we can generate a DKIM key for you to configure in your DNS records. Once that is done, all e-mails should be valid.
You can get in contact with us via the app, phone or by creating a ticket in our technical support portal.