When using the Rodeo app, e-mails will be sent on your behalf from our servers. When an e-mail is sent, its legitimacy is validated using Sender Policy Framework (SPF), Domain Key Identified Mail (DKIM), and Domain-based Message Authentication, Reporting, and Conformance (DMARC). These 3 techniques help reduce spam.
In the case that e-mails sent from the Rodeo app are not received by your client or contact, certain information needs to be added to the DNS records of the domain out of which you are sending the e-mail. In case your e-mail address is [email protected], the DNS records of acme.com need to be altered.
Setting up a SPF record
In most cases, setting up a SPF record is good enough. This chapter explains how to do that.
I already have a SPF record
No problem, you can leave it as it is and add the following to it:
ip4 should be at the beginning and the
include at the end, before the
Your complete SPF record should look something like:
v=spf1 mx a ip4:220.127.116.11 include:getrodeo.io include:_spf.google.com ~all
I don't have an SPF record yet
Just add the following to your DNS records:
<your domain name> for example: getrodeo.io
Changing your DMARC policy
If that is the case, then this might be due to a very strict DMARC policy. This DMARC policy defines what to do when e-mail is not completely validated, which can be the case in the Rodeo app since we are sending e-mails on your behalf.
To change your DMARC policy, look up the
_dmarc DNS record and change the value after
This should result in your DMARC record looking similar to this:
I am still experiencing issues
If you are still experiencing issues, this might be due to the DKIM validation not working. Please get in touch with us and we can generate a DKIM key for you to configure in your DNS records. Once that is done, all e-mails should be valid.
If you still have any questions, please contact us via the support chat located at the bottom left of the menu in your Rodeo account.